We carefully select our products from trusted sources We provide water with the highest quality standards. We carefully select our products from trusted sources We provide water with the highest quality standards.

Return and Exchange Policy

At MoYa HuB, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our policy below:

Returns

Due to the nature of our products (drinking mineral water), returns are not accepted once the order has been delivered, except in cases where the product is damaged or incorrect upon delivery.

Exchanges

Exchanges are only allowed if:

  • The delivered product is incorrect compared to the original order, or

  • The product is received in a damaged condition.

In such cases, the customer must contact us within 24 hours of receiving the order, along with clear proof (photos or videos) of the issue.

Important Notes

  • The product must remain unopened and in its original condition for any claim to be considered.

  • We reserve the right to inspect and approve all exchange requests before processing.

  • Requests submitted after the allowed time period will not be accepted.

Contact Us

For any issues related to your order, please contact our customer service team, and we will be happy to assist you.

 

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